Joui 90-Day Money Back Guarantee

Terms And Conditions

At Esyms, we stand behind our services, products and customers. That is why we have a 100% satisfaction guarantee behind every purchase of Joui. We’re confident that you’ll get great benefits from using Joui, however, if for any reason you are unhappy with the product, we offer a full 100% money-back guarantee!

We will gladly refund you the full purchase price within 90 days from purchase date in the form of Esyms credit that you can use for next purchase!

The above guarantee is only applicable for purchases made at Esyms paltform and the authorised Partner Pharmacy as listed below. We regret that we cannot offer you the refund, or otherwise assist you with any problems that you may encounter for any products purchased from unauthorized sellers including that of other online platforms, websites or other individual sellers.

Terms and Conditions

You agree that these Terms and Conditions apply to the Joui 90-Day Money Back Guarantee offer. By participating, you are deemed to have accepted these Terms and Conditions and that you agree to abide by them. Esyms reserves the right to amend the Terms and Conditions at any time without prior notice.


  1. “Offer” means the “Joui 90-Day Money Back Guarantee” offer made by Esyms in relation to the Product;
  2. “Product” means Joui Black Series (Night) 330mm, Joui White Series (Day) 290mm, Joui Pink Series 180mm Panty Liners
  3. “Partner Pharmacy” means the physical stores that participate in this Offer that are officially authorised by Esyms to supply Product to customers
  4. “90 Days” refers to the duration of which Participants are allowed to participate in the Offer whereby the Offer must be claimed within 90 days from the date of purchase of the Product.


  1. This Offer is open to purchases made in Malaysia.
  2. Esyms reserves the right to disqualify any Claimant who does not comply with any of the Terms and Conditions of this Offer or if Esyms is of the view that the Claimant fails to satisfy any of the Offer’s criteria.


1) The Offer applies to the Product you purchased from Esyms Platform and Partner Pharmacy  listed as below:

1. Lifecare Pharmacy

2. Medsense Pharmacy

3. Pharmart Pharmacy Nilai

4. Pharmart Pharmacy Kota Warisan

5. Pharmart Pharmacy Dengkil

6. Pharmart Pharmacy Cyberjaya

7. Arise Pharmacy Puchong

8. Arise Pharmacy Shah Alam

9. Acare Pharmacy

10. Alive Pharmacy Kota Kemuning

11. Alive Pharmacy Bandar Rimbayu

12. Happy Pharmacy Desa Setapak

13. Happy Pharmacy Cheras Maluri

14. Happy Pharmacy Ampang Point

15. Lesley Pharmacy

16. Ipharmacy Bandar Buteri

17. Ipharmacy Taman Meranti

18. Smiles Pharmacy

19. Juzcare Pharmacy

20. Medplus Pharmacy Klang

21. Friends Pharmacy Cheras

22. Maxcare Pharmacy

23. Ivell Pharmacy Mahkota Cheras

24. Ivell Pharmacy Taman Melati

25. Aloeva Pharmacy

26. Kaisar Pharmacy PJ

27. Scott Newton ss15

28. Friends sg besi

29. Medibay Kota Kemuning

30. Friends Pharmacy Shah Alam

31. Ocare Pharmacy

32. Mediaid Pharmacy

33. Friends Pharmacy Setiawangsa

34. F&P Pharmacy Seri Kembangan

35. Emerald Pharmacy

36. Family Choice Pharmacy

2) If for any reason you are not satisfied with the Product, Esyms will upon verification refund you the purchase price of the Product in the form of Esyms Credit provided that the Product is returned. If you purchase from the Partner Pharmacy, you will have to provide the original receipt in order for us to request for refund. Please allow up to 2 days from the date that we accept the claim for us to provide you with a refund.

3) Products purchased during promotions such as cash backs, discounts and voucher promotions, refunded amount will be that of price deducted based on the value of the discount or voucher promotion.

4) You may only make one (1) claim in respect of each of the following Products:

  • Joui Black Series (Night) 330mm (box of 10pads)
  • Joui White Series (Day) 290mm (box of 10pads)
  • Joui Pink Series 180mm Panty Liners (box of 30pads)

5) For example, if you purchase one box of Joui Black Series (Night) 330mm and Joui White Series (Day) 290mm, you are entitled to make two claims under the Offer, being one for each Product. If you purchase two boxes of Joui Black Series (Night) 330mm, you are only entitled to make one claim under the Offer.

6) The Offer must be claimed within 90 days of purchase of the Product.


  1. Click here to fill up and submit the form. Help us understand the reasons why you’re not satisfied with the Product. Please ensure any email, contact number or post correspondence provided clearly identifies who you are for us to reply to.
  2. Courier to us the purchased Product to the address stated below. If you purchase from any of our Partner Pharmacy, please attach the original receipt. Any shipping charges during the course of this offer is to be fully borne by us (capped at RM8.00).

    Esyms Sdn. Bhd. G-2-11, Block G Connaught Avenue, Taman Connaught, 56000 Cheras, Wilayah Persekutuan Kuala Lumpur.

  1. You may drop us an email at or whatsapp us to notify us on your request so we may keep an eye out for your parcel.
  2. Once we receive the request and the returned Product, we will verify the information and please allow up to 2 days for us to provide you with a credit refund.
  3. The amount refunded will be equal to the purchase amount stated on the transaction purchased via Esyms platform or our Partner Pharmacy.


  1. Esyms reserves the right to vary, extend, suspend or terminate this Offer at its sole discretion or if the Offer is not capable of being continued for whatever reasons.
  2. Claim forms or receipt that are incomplete, illegible, damaged, delayed or do not have valid or adequate proof of purchase will be disqualified.
  3. Esyms will not be held liable in the event of non-receipt of claims sent by the Claimant.

If you have any questions, please contact our support term at